Terms & Conditions

This page (together with the documents referred to in it) tells you information about us and the legal terms and conditions (“Terms”) on which we supply any services (“Services”) listed on our website (“our site”) to you.

Please read these Terms carefully and make sure that you understand them, before ordering any Services from our site or from our official eBay shop. Please note that by ordering any of our Services, you agree to be bound by these Terms and the other documents expressly referred to in it.

If you refuse to accept these Terms, you will not be able to order any Services from our site.

Important Points:

• You are legally capable of entering into a binding contract.
• You are at least 18 Years Old.
• If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.
• Standard 30 Days Refund on Shared Hosting. VPS / Managed Hosting and Domains or any other add-ons are not refundable.
• You are responsible to take and keep an updated copy of your backup.
• We do not permit the use of our shared hosting server as a file storage space, including backups and any other files not related to your website.
• We do not accept PO. BOX address.

Any website must not:

• Contain any material which is defamatory of any person
• Contain any type of nulled scripts/website, WordPress Template and Plugins.
• Contain any material which is obscene, offensive, hateful, or inflammatory
• Contain any material that is pornographic

Promote violence:

• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
• Infringe any copyright, database right or trademark of any other person
• Be likely to deceive any person
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
• Promote any illegal activity
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety be likely to harass, upset, embarrass, alarm or annoy any other person be used to impersonate any person or to misrepresent your identity or affiliation with any person give the impression that they emanate from us, if this is not the case advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

The Order Process:

• You can only place an order with us for Services once you have successfully registered an account with us. Even if you are buying from eBay, We will give you the instruction, on how you can place an order on our website.
• Information that you provide while registering an account with us must be complete and accurate. By creating an account you agree that we may block access to the account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate. You must keep your username and password private at all times and not allow anyone else to use them. You must contact us should you believe that your username or password has become known to someone else.
• Before you submit an order you will be shown a summary on the screen including details of the Services you have to wish to order and the price payable. There will be an option to amend/correct any errors before proceeding to the completion of the order.
• Once an order has been placed, we will provide you with confirmation of the Services you have ordered. This confirmation will be sent to the email address registered to your account. Copies of previous invoices will be stored on your account.

eBay Orders:

• We aim to process all eBay orders within 24 hours.
• eBay Order is only for new customers only.
• You Cannot Use This Service / eBay Order To Renew Your Current Hosting.

Domains:

• We will not be liable in the event that the relevant domain name registry refuses to register the domain name you request, or subsequently suspends or revokes any registration for that domain name. we shall not act as your agent or on your behalf in any dealings with the domain name registry.
• Once the domain name has been successfully registered, it will need to be renewed periodically to ensure you retain your registration of it. We will send you renewal notices 30 days and 7 days before the renewal date of your registered domain name. These notices will be sent to the email address then registered against your account.

Backups:

• It is your responsibility to maintain appropriate and up-to-date backup copies of any data, information or other material you upload onto our servers as part of your use of the Hosting Services. 
• We provide free tools to make website and database backups in our control panels. In the event of loss of or damage to your material, you will not be given access to the server backup we maintain pursuant to our archiving procedure.

Restore:

•  If you want us to restore a deleted package, email, or database, it will cost you £125.00.  
• The deleted package / files can only be restore within 24 hours.

Zero Tolerance Spam Policy:

• We take a zero-tolerance stance against the sending of unsolicited emails, bulk emailing, and spam. We may terminate the account of any user who sends out spam with or without notice.
• Websites advertised as spam may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging, or newsgroups. Any user account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
• We reserves the right to require changes or disable as necessary any website, account, database, or component that does not comply with our policy
• We reserves the right to charge the holder of the account used to send any unsolicited email, a clean-up fee, or any charges incurred for blacklist removal at our sole discretion

Suspension and Termination:

• We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of the Hosting Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
• To maintain the security of our server, any inactive account or any cPanel / StackCP account not pointed to our DNS will be terminated right away.
• We take the security of our service very seriously. Therefore, Our system automatically processes “Immediately Cancellation” requests within 24 hours. The “End of the Billing Cancellation” automatically terminates within a month, even if your billing term is still valid. Please do not make a cancellation request if you still intend to use the service.
• We will not restore / enable overdue payment disable package. You will have to pay the amount you own us in full before we enable the package.
• Due to GDPR, we do not hold any inactive customer data on our system. Therefore, all the data we have against you will automatically get deleted after the hosting package termination.
• Failure to comply with this acceptable use policy constitutes a material breach of our terms and conditions of sale upon which you are permitted to use the Hosting Services, and may result in our taking all or any of the following actions:
• immediate withdrawal of your right to use the Hosting Services
• immediate removal of any Material (as defined in paragraph 5.1) uploaded to our servers issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach further legal action against you disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

Pricing, Payments, and Service Changes

• 9.1 Payment for all our services is made on-demand.
• 9.2 We will automatically generate an invoice for the upcoming period, unless you have canceled the services as per clause 4 above. All invoices are electronically delivered to you via email and can be accessed through the Customer Control Panel. It is your responsibility to confirm the receipt of these invoices. We do not send hard copies by postal mail.
• 9.3 Payment will be processed automatically upon the delivery of your invoice and is non-refundable. If, for any reason, the automatic payment fails, the invoice will be considered overdue and immediately payable.
• 9.4 We retain the right to modify our service prices and/or the nature of our services, providing you with a 30-day written notice of these changes. We will notify you of any changes via the email address associated with your account. Price adjustments will take effect automatically upon the renewal of your agreement.
• 9.5 All payments must be made in UK pounds sterling, inclusive of applicable taxes. Payment methods accepted include valid Credit/Debit Cards, Direct Debit, or PayPal.
• 9.6 You confirm that you have the authorization to use your chosen payment method. If you are not the named cardholder, both you and the cardholder agree to be bound by the terms of this Agreement and are jointly and severally liable for all payments under this Agreement. You agree to indemnify and hold us harmless in case the cardholder or issuer declines any payments to us, including all costs associated with administering your non-payment and obtaining the payment due from you.
• 9.7 We reserve the right to suspend all services until full payment is received, including clearing any outstanding charges. Non-payment of recurring invoices may incur an administration charge. You are accountable for all outstanding payments under this Agreement until it is terminated, as well as any additional costs incurred by us while taking actions to recover overdue sums.
• 9.8 Reactivation of services after disconnection may require payment of additional charges as determined by us from time to time.
• 9.9 You are obligated to maintain valid contact details and payment methods throughout the duration of this Agreement. If any of this information is found to be invalid, we have the right to suspend access to your account.
• 9.10 If your selected payment method is canceled or changed for any reason, you must promptly inform us and provide details of an alternative payment method.
• 9.11 Payments processed by third-party services are subject to the terms and conditions of those third parties. We make no representations or warranties regarding these third-party services.
• 9.12 You do not have the right to offset a credit against any amounts owed to us under the Agreement.
• 9.13 Failure to pay all outstanding sums may result in the interruption, suspension, or cancellation of your services (starting from the 7th day after the payment due date). This action is without prejudice to our right to recover any outstanding sums from you, and your obligation to pay them to us.
• 9.14 We retain the right to engage a third-party debt recovery agent for outstanding debts, and you accept full liability for covering our recovery costs.

Support:

Our support team will help resolve any problems you have with the Services you are receiving. We will not provide programming support to you, but, as part of our Hosting Services, our servers are compatible with many programming languages. We do not provide telephone technical support. Support is provided via an online support ticket or online chat.

Our Liability:

We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or loss of software or data.

Inactive Account

• Account Activity Requirement – Your hosting package will be terminated if you do not log in to your hosting account for a period exceeding six (6) months. Regular logins ensure that your account remains active and that you receive important updates and notifications regarding our services.
• Active Domain Requirement – Any hosting package that does not host an active domain will be subject to termination. An active domain is necessary to maintain the hosting package and its associated services. Hosting packages without active domains may be considered inactive and thus eligible for termination.
• Notification of Termination:- Prior to the termination of an inactive account or hosting package, we will attempt to notify you via the email address associated with your account. It is your responsibility to ensure that your contact information is up-to-date.
• Data Retention and Loss – Upon termination of an inactive account or hosting package, all data associated with the account may be deleted. We are not responsible for any data loss resulting from the termination of an inactive account. It is recommended that you regularly back up your data to prevent loss.
  

Auto Termination:

Your account will automatically get terminated if you have any overdue invoices. If you did not login to your account once every six months or if you bought the hosting from us but never used it by pointing the nameserver to our server in the last six months. Your hosting package automatically gets terminated.

Please Note:

We have all the rights to terminate the inactive account to avoid any DDOS attack and to optimize the performance of the server. We are not responsible for any data loss, please make sure you read the TOC before you start using our service.

Limited Money Back Guarantee:

We provide 14 Days money-back guarantee only on Year, Two Years and Three Years billing terms and if you are buying from eBay we provide 14 days money-back guarantee. We do not offer any money-back guarantee on monthly Shared, Reseller, VPS hosting, Domains or any of our addons.

Contacting Us:

Please contact us using one of the contact methods available on our contact page. For all technical support requests, please submit a support ticket from your client area. If unable to access your account please email us at support@cpcloudhosting.com. We aim to respond to all points of contact within 24 hours, however, this is usually much less.

Privacy Statement:

We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Please note, we do not hold any inactive client data so if you don’t have an active product under your account then your account will be deleted right away.

Confidentiality:

• We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request.
• Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer:

Exclusions and Limitations The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems, and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability:

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely, or error-free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files:

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. We also store your IP address against each order placed on our site to help combat fraudulent transaction and for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies:

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website:

You may not create a link to any page of this website or any of our sister companies’ websites without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website:

We do not monitor or review the content of other party’s websites that are linked to this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice:

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. Except to the extent provided by law, you must not use, copy, reproduce, republish, post, broadcast or transmit any part of the website or its content for any other purpose without our express prior written consent. This includes (but is not limited to) reproducing or storing any part of the website or any of its content in any other website or in any public or private electronic retrieval system or service.

Price and Service changes:

• Prices are liable to change at any time. We will notify you of a change in our prices at least 14 days before the price increase comes into force. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to your account.
• To provide you with a better service, We will change our server, control panel, and software from time to time to keep our hardware and software up to date with the latest technology; any change we will make, we will inform you via email. If we are changing the server, we will carry out the migration and move your account securely. After migration, we will email you to double-check your account before we terminate the server, and if you fail to check the files before the due date, we will not be responsible for any data loss.

Communication:

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website.

Force Majeure:

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any ‘Act of God’, terrorism, war, Political insurgence, insurrection, riot, civil unrest, the act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver:

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General:

The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes:

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected. Please note that an acceptance of our separate Terms and Conditions are required when placing an order. You will be presented with these terms at the time of placing an order with us.

Update on 4th December 2023