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Terms & Conditions

1. Introduction & Acceptance of Terms

This page (together with the documents referred to in it) details information about us and the legal terms and conditions (“Terms”) on which we supply any services (“Services”) listed on our website (“our site”) to you.

Please read these Terms carefully and make sure that you understand them before ordering any Services from our site or from our official third-party shops. By ordering any of our Services, you agree to be bound by these Terms. If you refuse to accept these Terms, you will not be able to order any Services from us.

2. Account Eligibility & Registration

  • Capacity: You are legally capable of entering into a binding contract and are at least 18 years old.
  • Business Authority: If you are acting on behalf of a company or business, you warrant that you have the authority to bind that entity.
  • Accuracy: Information provided during registration must be complete and accurate. We may block access if we reasonably believe the information is false.
  • Security: You must keep your username and password private. You agree to contact us immediately if you believe your credentials have been compromised.

3. Acceptable Use Policy (AUP)

3.1 Prohibited Content & Activities You strictly agree not to host any of the following on our servers:

  • Adult Content: Any 18+ content (images or videos) is strictly prohibited.
  • Discriminatory Material: Content that promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age.
  • Illegal or Pirated Material: Nulled scripts, nulled WordPress themes/plugins, pirated software, or content that infringes on copyright or trademarks.
  • Malicious Content: Material that promotes violence, illegal activity, computer misuse, or is threatening, abusive, or defamatory.
  • Invalid Domains: Hosting domains that are invalid or not registered.

3.2 Zero Tolerance Spam Policy We take a zero-tolerance stance against unsolicited emails, bulk emailing, and spam.

  • We may terminate the account of any user who sends spam (via email, fax, or newsgroups) with or without notice.
  • If your account causes our IP space to be blacklisted, it will be immediately suspended/terminated.
  • We reserve the right to charge a clean-up fee for blacklist removal.

3.3 Server Storage & Archive Restrictions Our servers are designed for web hosting only.

  • No File Storage/Archiving: You may not use the server as a file repository, cloud storage, or backup archive for personal computers or other devices.
  • No File Sharing: Using our servers for file sharing or distributing large amounts of data is forbidden.
  • Consequences: Violations will result in immediate suspension or termination without prior notice.

4. Orders & Service Delivery

4.1 The Order Process

  • You must successfully register an account to place an order.
  • Before submitting an order, you will see a summary of services and prices. Please correct any errors before proceeding.
  • Confirmation of your order will be sent to your registered email address.

5. Pricing, Payments, and Renewals

5.1 Payments:

  • Payment is made on demand. We accept Credit/Debit Cards, Direct Debit, and PayPal in UK Pounds Sterling.

5.2 Invoicing:

  • Invoices for upcoming periods are automatically generated and emailed 14 days prior to your renewal date. Please ensure these emails are successfully reaching your inbox. If your account passes the renewal date, you will need to renew your subscription to regain access to your files

5.3 Automated Payments:

  • Payments are processed automatically upon invoice delivery. If payment fails, the invoice is considered overdue, and services may be suspended.

5.4 Non-Payment:

  • Failure to pay outstanding sums may result in suspension (starting 7 days after the due date) and eventual termination. We may engage third-party debt recovery agents for outstanding debts, with recovery costs passed to you.

5.5 Price Changes:

  • We reserve the right to modify prices with a 30-day written notice. Continued use implies acceptance of new rates.

5.6 Service Locations & Timezones:

  • We offer hosting in the UK and the USA. Support timings and date formats in your panel will reflect your server location (e.g., UK format DD/MM/YYYY vs USA format MM/DD/YYYY).

6. Cancellations, Suspension & Termination

6.1 Voluntary Cancellation

  • “Immediate Cancellation” requests are processed within 24 hours.
  • “End of Billing Period” requests terminate at the end of your paid term.
  • Please do not request cancellation if you intend to continue using the service.

6.2 Administrative Suspension & Termination We reserve the right to suspend or terminate services if:

  • You breached our Acceptable Use Policy.
  • You fail to pay invoices (we will not restore services until you pay the full amount you owe us).
  • Your account activity threatens the security or performance of our servers (e.g., DDoS risks).

6.3 Inactive Accounts & Auto-Termination To maintain server performance and GDPR compliance, we do not hold inactive customer data. Your account/package will be automatically terminated and data deleted if:

  • You have overdue invoices.
  • You do not log in to your hosting account for a period exceeding six (6) months.
  • You purchase hosting but fail to point the nameserver to our server within six months.
  • The hosting package does not have an active domain attached.

7. Domains

  • We act as an intermediary and are not liable if a registry refuses, suspends, or revokes a domain.
  • Renewal notices are sent 30 days and 7 days before expiration. It is your responsibility to ensure renewals are paid to retain the domain.

8. Backups & Data Restoration

  • Your Responsibility: You are responsible for maintaining your own backups unless you have our Backup Addon. We are not liable for data loss.
  • Our Backups: While we maintain server archives for disaster recovery, these are not available for individual customer use.
  • Restoration Service: If you require us to restore a deleted package, email, or database, a fee of £125.00 / $168.37 applies. Restoration is only possible within 24 hours of deletion.

9. Support Services

  • Channels: Support is provided via online tickets or chat. We do not provide telephone technical support.
  • Scope: We help with hosting issues but do not provide programming/coding support (e.g., fixing your PHP or HTML).

Response Times:

  • Standard Support: Up to 24 hours.
  • Premium Support: Priority 1-hour response (available as an add-on).
  • Ticket Etiquette: Please do not “bump” tickets that are awaiting a reply, as this pushes you back in the queue. Persistent violation of this may incur a £6.99/ $9.41 month administration fee.

10. Refund Policy

  • Standard Hosting: We provide a 30-Day Money-Back Guarantee on 1-year, 2-year, 3-year, and 5-year shared hosting and VPS / Cloud Hosting plans.
  • Exclusions: No refunds are offered on monthly renewals, domains, or addons.

11. Liability, Disclaimers & Force Majeure

  • Disclaimer: Services are provided “as is.” We exclude liability for loss of income, business, profits, data, or software, whether direct or consequential.
  • Availability: We do not warrant that the service will be uninterrupted or error-free.
  • Force Majeure: We are not liable for failure to perform obligations due to events beyond our control (e.g., Acts of God, war, terrorism, natural disasters).

12. Privacy, Data Protection & Cookies

  • Data Protection: We comply with the Data Protection Act 2018 (GDPR). We do not hold inactive client data; if you do not have an active product, your data is deleted.
  • Confidentiality: Client records are confidential and will not be divulged to third parties unless legally required. We do not sell or rent your personal information.
  • Cookies: We use cookies to retrieve user details for each visit and to enable site functionality.
  • Log Files: We use IP addresses to analyze trends and administer the site. This data is not shared with third parties except for fraud prevention.

13. General Legal Terms

  • Jurisdiction: These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.
  • Modifications: We reserve the right to change these terms at any time. Continued use of the site signifies acceptance of the changes.
  • Waiver: Failure to enforce any provision does not constitute a waiver of that provision.